Uninstall the software by going to the Control Panel on your computer, then Programs and Features. It should be, and this should never be a problem.Ģ. Make sure the software is compatible with your computer and your operating system.
If, for some reason, you have problems during installation, or the program does not function properly once it's installed, here are some tips that will help.ġ.
You will be able to choose, among other things, where the program will be saved on your hard drive. Follow the instructions that pop up on your screen.
Hope this helps someone else.You'll install your QuickBooks 2013 software like you would any other software program.
This is when I thought it could be that the update is causing error with menu display and crashing the application. the moment I tried to display the menu by clicking the link that the very top left the company file closed and would not open again (same as the other company files). The one company file that the host could open did not show the left side shortcut menu (strange). The other workstation would open the 3 company files I have just find but the Host that was updated would open 2 of the three company files. I did have a strange clue that QB was giving during this discovery process: My setup - 2 workstations (one is the host and workstation). I didnt suspect the Win 10 update was related but immediately after uninstall of this update QB performs perfectly. I did everything put out by QB and other to sole the problem with no luck (15 hrs of fun). I could see QB crash log in event viewer but could not derive a fix from that info.
I performed a manual Windows 10 Update 2004 (KB4566782) and QB would take me to the log in screen then after entering credentials would crash without error msg. So, I know QB Enterprise 14 is not windows 10 supported but has been running fine in Windows 10 environment (I dont use many QB options that may be subject to windows issues). QB Enterprise 2014 Crash with Win 10 update
Removing the last Windows update didn't seem to help either, it appears that even though you can remove that most current update set, something is left 'missing' or corrupted that nothing seems to resolve with one exception.
we will keep exploring the problem and let you know if we find anything."Īs I said, you can uninstall and clean install QuickBooks all day and there isn't any resolution. But attempts to repair QuickBooks as well as the major Windows Components like Microsoft.Net-framework, Microsoft MSXML, and Microsoft Visual C++ had no impact upon this error.īy the way, I also spent a few hours with QuickBooks 'Diamond Level' Technical Support but they were not able to assist with a resolution either citing, "Murph, you have pretty much tried everything in the book. Even when you attempt to check the Send Forms Preference after this latest Windows update QuickBooks is crashing with the Unrecoverable Error as soon as you select the Send Forms option.Īfter spending several hours working through diagnostics and the standard protocols to identify that the problem was not related to either the file, or the user account, or even the QuickBooks version (release), or other parameters it clearly boils down to issues between QuickBooks and Microsoft Windows (components). The Unrecoverable Error was being reported by users at different QuickBooks activities but most noted when attempting to Email (and no this is not the same error as experienced earlier this year following another Windows update). I personally am aware of one of my large Enterprise clients experiencing this for those workstations where the updates were installed on one night, and where those workstations where the updates had yet to be scheduled for updates Enterprise ran normally. Users of QuickBooks Desktop are reporting that it is crashing after the most recent Windows X (Windows Ten) Updates (within the last few days) were installed on their Computer.